Is it safe to shop on the Elise Tsikis website?
Secure online transactions are ensured using existing protocols. Details of card numbers used during the payment process are not kept on the website but on the secure site operated by our bank.
You have the possibility of settling your purchases to the reassured platform PAYPAL, bank transfer or check.
The accepted payment cards are: CB, MasterCard ®, Aimed ®, American Express ®.
Payments made on the site are sold in €.
May I use another method of payment than PayPal ?
You have the possibility to adjust your purchases by bank transfer, for it thank you for indicating us via the e-mail the information following one:
Reference of the product
Mailing address of delivery
Desired method of payment
Your jewel will be sent from reception of the payment, in the same conditions and deadlines as payments via the platform PayPal.
What are the costs and the deadlines of shipping ?
Your jewels will be delivered with tracking number.
An e-mail will be sent to you to confirm the treatment of the command as well as the expedition.
Deadlines and price of the deliveries:
national: 3 - 7 days/0€
Europe: 5 - 10 days/6.90€
Usa: 8 - 15 days/18.90€
Other country: 5 - 10 days/18.90€
What's to be done if my jewel got damaged or broke ?
If you bought the product at a retailer:
Thank you for contacting this one.
If you bought the product on our website:
We offer a service of free repair during one year from the date of purchase on production of the proof of purchase. This service is gracefully offered provided that the deterioration of the jewel is bound to the natural wear of the product and/or a manufacturing defect.
After this period of guarantee, our after-sales service can propose you a paying repair if this one is possible. It will be the object of an estimate, which will be submitted to you for acceptance before any repair.
To operate your return thank you for following the stages below.
If your purchase was made on the e-shop, please return us your jewel in his original packing, accompanied with your proof of purchase at the following address:
40 rue Olivier de Serres
For more information please send us an e-mail to the following address:
What is the procedure to be followed for a refund ?
You benefit from a legal cooling-off period of 14 days as from the reception of your parcel to inform us about your intention. Thank you for formulating this request via the e-mail address : firstname.lastname@example.org.
The product has to have been neither worn, nor usedworn out, nor modified, nor washed, nor damaged. This one must be sent back dismissed in his original packing.
1 - Announce
Thank you for announcing us your wish of return by e-amil at the address:
2 - Prepare
Gilssez in your parcel one or several jewels as well as a copy of your invoice, having taken care of specifying your name first name and e-mail address.
3 - Send
Thank you for sending us one or several products to the following address:
House Tsikis 53bis street of the division Leclerc 78830 Bonnelles.
How to take care of my jewels ?
It is not recommended to wear jewelry when you are sleeping, swimming, or participating in sporting activities. Also avoid contact with perfumes and make-up.
The patina tends to disappear over time. The speed at which this disappears depends on the way in which the jewelry is cared for. Loss of patina is a normal phenomenon resulting from wear and tear.
Take care to protect the stones from knocks and scratches.